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Frequently Ask Questions

1. Otona-Sekai.Com - Who are We?

We are a Japanese Company, we are based in Matsuyama, Ehime in the Island of Shikoku.
We are specialist in the field of exporting Japanese products in the world


2. Is the product I want, really in stock?

Yes, the definition of an item in "Stock" means, in our warehouse or at our supplier warehouse.
Our stock is updated daily by our system.


3. Are all the products on the store, "Japanese Version"?

Yes, we are ONLY selling the "Japanese Version" of the products!
All of our products are Official Products!


4. How do you ship the items?

All of our products are sent by Japanese Post or UPS.
We have many delivery options.
For more information about the delivery, please go to this page:
Delivery Information


5. How long does it take to process my order?

It can take up to 3-4 days to process an order.
Depending of your shipping method you can receive your order within 2-3 days or weeks.
For more information about the delivery, please go to this page:
Delivery Information


6. In which countries can you send the products?

We can send our products to all over the World ! ! !
Our system will calculate automatically the shipping fee for your country.

7. Can you send my order as gift ?

We usually send our order as gift automatically if you rather have it send as something else please leave a comment in the section when placing your order. We can also put a price on the label you can also leave a comment in the section while placing your order


8. How can I pay?

You can pay by:
- Credit Card (on Hipay)


- Paypal


9. In which currency can I pay?

We can accept: Yen, Euro, British Pound, USD, CHF.


10. Is it secure to pay by Credit Card in your website?

Yes!
When the system process the payment of your order, it transfers the order to our partners "SSL Servers", where it's processing your payment under encrypted parameters to protect your information


11. Does the product have warranty?

Most of our products will be covered by a warranty but we recommend that you confirm with us directly by contacting us before your purchase


12. I haven't received my package yet, what can I do?

Don't worry!
The transit of your package that is written on our website is an estimation given by the post office
Sometimes it can be longer!
If you want to track your order, make sure that you choose a shipping method with tracking number.
You can track your parcel on http://www.track-trace.com/ post or directly on our japanese post website.
If you have any question, please Contact Us


13. I want a product that is not in your website, is it possible?

Yes! We can find anything you want from Japan!
For the BEST price!
If have an inquiry, please Contact Us


14. In which language can I contact you?

You can contact us in English and French


15. Do you ship during the weekend?

As our office is closed during the weekend, we do not ship any parcel.

Any order made on Friday after 7PM (Japanese Time) will be processed on Monday.

16. A Product i want is not on the website Can i Request It ?

If there a is product that you want and it is not on our website just leave us a message with a picture of the product you want and we will do our best to find it for you  at the best price.

17. I would like to remove a Package because it might be Problematic  is it possible ?

 You can ask us to remove any packaging that might be a problem for you just leave a comment in the comment box while making your order

18. How can I contact you?

You can contact us by going
HERE