Terms and conditions of use
Company Detail :
Name: Otona-Sekai.Com (Nippon-yasan.com Co Ltd)
Address: Kiyousumi 1 chome 3-3
Postal Code: 791-8055
Phone Number: +81 899929844
Fax: + 81 899893254
The Buyer states to have full legal capacity allowing him to engage under the present general terms.
The Otona-Sekai.com website is strictly for a legally major public, it offers products for adults and may contain sexual images that can shock a sensitive public. All models on this website are over 18 years old.
You certify to have reached the age of majority as defined in your country of residence.
Prices on Otona-Sekai.com Website are indicated in Yen and do not include delivery fees.
The products in stock can be paid in Yen, Dollars, Euro, Swiss franc, Pound Sterling.
Only the price specified in the invoice may be considered as final. Invoice prices include price of the products, handling/packaging fees, storage, and delivery costs.
Additional shipping fee can be ask by Otona-Sekai.com anytime when an extra fee occurs.
Order / Sale
This sale is subject to, and Seller's acceptance is conditioned upon, Buyer's assent to the terms and conditions stated herein and on the face hereof, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by the Buyer, including, without limitation, purchase orders and specifications. Any additional, different, or conflicting terms and conditions on any such document issued by the Buyer at any time are hereby objected to by the Seller, and any such document shall be wholly inapplicable to any sale made hereunder and shall not be binding in any way on the Seller.
On the date of signing the order form, the Buyer validates the general conditions of sale. The general conditions of sale will apply from the signing of the order form until the delivery of the order to the Buyer by the company Otona-Sekai.com.
After placing an order, the Buyer shall receive an automatic email confirming the order and notifying him of the details of his order. He shall be informed of further evolutions until shipment of the order (by email, and by accessing Otona-Sekai.com website.)
An order can take 3 to 4 days before getting ship.
After an order is put in preparation in progress no modification is possible (shipping method, delivery address etc..)
The order shall only be held as final when the Buyer receives the confirmation notice, and when Otona-Seika.com receives the entire payment for the order.
The company Otona-Seika.com strongly recommends that the Buyer keep a hardcopy of such information concerning his order.
The Buyer shall complete full payment of his order, at the time of his order. In no way shall any kind of payment completed to Otona-Sekai.com be considered as a partial or advance payment.
Payment is completed to Otona-Sekai.com when the Buyer validates his order.
All orders may be paid with Euro, USD, CHF, JPY, GBP.
The Buyer may complete his payment by means of: online credit card payment / Paypal and Bankwire.
The Buyer certifies the company Otona-Sekai.com that he is cleared to use the chosen means of payment at the time of completing his order.
Otona-Sekai.com reserves the right to suspend or cancel any order and / or shipment in the case of non payment of any amount due by the Buyer, or in the case of payment failure, whatever the current status of execution of the order.
Otona-Sekai.com reserves the right to ask for a copy of official identification documents from the Buyer, for any payment by credit card.
Otona-Sekai.com does not accept any cancellation orders.
Otona-Sekai.com reserves the right to Close the buyer account if an order is cancelled or unpaid.
Otona-Sekai.com reserves the right to cancel any orders if it is deem necessary
Shipment and Delivery
The products are delivered to the address indicated in the order form by the Buyer. On delivery, the Buyer is obliged to check the condition of the packaging and the goods, and indicate any damages to the company Otona-Sekai.Com within a day following the delivery, by email.
We are shipping WORLDWIDE !
The Buyer shall chose a shipment method through Otona-Sekai.com website. Available shipment method are: Economic SAL Registered Small Packet , International SAL Parcel, EMS Express and UPS.
Shipping costs are calculated automatically at the time of order.
A notification email is sent to the Buyer when his order is shipped. The Buyer may follow the evolution of his order through his personal account on Otona-Sekai.com Website.
Average Transit time from Otona-Sekai.Com warehouse to Europe , America are as followed:
- Economic SAL Registered Small Packet : 3-4 weeks
- International SAL Parcel : 3-4 Weeks
- EMS Express : 3 to 4 business days
- UPS Express Saver: 1 to 2 business days (Depends on the Country)
-UPS Expedited : 3 to 4 business days (Depends on the Country)
Please bear that those are average values, and provided as informational. Shipment may take more time, depending on mail traffic conditions.
Any shipment taking more time than indicated as above, does not give right to any kind of compensation, suspension, or cancellation of the order by the Buyer.
If a parcel is lost depending of the shipping method taken, Otona-Sekai.com can refund the buyer on the condition that the Postal Service refund Otona-Sekai.Com
The postal Service will refund a certain amount depending on the delivery method chosen:
UPS : Depending of the declared value on the package
EMS: up to 20000 Yen
Economic SAL Registered Small Packets : 6000 Yen
Internation SAL Parcel : 20000 Yen
These amount will be refund only IF it is the value declare on the package
If any other value is declare, the refund amount will be the one indicated on the package
It is the buyer responsability to tell Otona-Sekai.com the amount he wants to declare on the package
Please note that an investigation is done by the Postal Service before handling the refund, this investigation can take more then one month.
No Refund will be done until the investigation is over.
Otona-Sekai.com will be shipping products under " Plastic model" and in an neutral Box If Customer have a request he will inform Otona-Sekai.com at the time the order is placed
Problems of Quality or Non-conformity
In the case of receiving a product that differs with the order (dis-functioning or non-conform), the Buyer must file his claim within the day of receiving the shipment.
The buyer will need to fill up a damage report with the delivery service if he received a damage parcel , this damage report need to be done before accepting the parcel, Any claim without the damage report will not be processed.
Claims shall be sent via email to Otona-Sekai.com at the aforementioned address, and must include:
- The Buyer's address and identity.
- The references of the product.
- The motivations of the claim.
Product returns shall be done within 7 business days from the attribution of a return identification number by Otona-Sekai.com Service Center.
In any other case, Otona-Sekai.com may not proceed in any refund or any exchange of returned products.
All products to be exchanged or refunded shall be returned Otona-Sekai.com in their original packaging. The products must be complete with all their accessories, as in the original order.
Otona-Sekai.com do not accept for the following reason:
- When the customs contact Otona-Sekai.com after 7 days
- When the product has been used , damaged or altered by the customer
- When the product has been open by the customer
Shipping costs are to be paid by the Buyer.
For Sanitary reason some products are excluded from return (Masturbators,Dildo etc...)
The Buyer remains responsible for all risks and damage resulting in the return of his shipment.
All responsibility of shipment rest on the shipping company selected by the customer, Otona-Sekai.Com is not liable for any problem for the shipment.
If the Buyer want the parcel to be resend, all additional Shipping costs are to be paid by the Buyer.
If the parcel is ship back in Japan for any reasons (absence, no claim, incomplete address....) all additional shipping cost will be pay by the customer.
In the case of non respect of the above procedure, the Buyer may not file any claim for non-conformity or defect of the delivered products.
If the Buyer were to encounter a problem with product on Otona-Sekai.com Website he may contact Otona-Sekai.com and send back the product at his own cost.
Otona-Sekai.com shall then send the product back to the maker in order to exercise product guarantee. Otona-Sekai.com shall ask the Buyer to participate in subsequent delivery cost when repair is completed or product is exchanged.
All returns are subject to Otona-Sekai.com's explicit agreement. No return shall be accepted by Otona-Sekai.com without such agreement.
In no event shall the company Otona-Sekai.com be liable for any indirect, special, incidental or consequential damages resulting from the company’s performance or failure to perform under this sale, or the furnishing, performance or use of any, whether due to a breach of contract, breach of warranty, strict liability, the negligence of the company Otona-Sekai.com, or otherwise. The company Otona-Sekai.com is not the producer of the products it presents on the Website. The Buyer expressly understands and agrees that the the company Otona-Sekai.com cannot be held responsible for any deficiency in the products.
It is the Warranty of the maker that will apply for the product present on the website.
If the warranty is not applicable the customers understand that Otona-Sekai.Com reserves the right to deny any type of compensation
Otona-Sekai.Com shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, natural disasters, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failure, late delivery by suppliers or any other difficulties which are beyond the reasonable control of Otona-Sekai.Com, such as a general lack of the goods and services required to establish the service contracted, unforeseeable delays on the part of suppliers or other third parties on which Otona-Sekai.Com depends and general transport problems. This includes also any failure of any electronic device and/or difficulties with communications networks. During the periods of force majeure the obligations of either party shall be suspended. The party concerned by the Force Majeure shall immediately advise the other within ten working days on the date the force majeure had occurred. In the delay of one month, the parties will come together and check whether their contractual obligations shall be furthermore suspended or not. The contractual obligations can be terminated by the injured party if the force majeure is still active after a period of three months.
Partial Non Validation
If one or several provisions of these general sales conditions are considered or declared invalid in application of a law, a regulation or the final decision of any competent jurisdiction, the other provisions shall remain in full force and effect.
The fact that one of the parties fails to exercise it rights with regard to a breach by the other party of any obligation whatsoever specified hereunder, shall not be construed in the future as any waiver of the breach concerned.
The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
In case of dispute, the Buyer shall come to an amicable settlement with the company Otona-Sekai.Com.
The applicable law is the japanese's law.
By ordering via Otona-Sekai.Com Website, the Buyer consents to the use by the company Otona-Sekai.Com of the personal information about the Buyer which he has given or which has been collected over Otona-Sekai.Com Website. This information is needed for the Otona-Sekai.Com to process your order.
To exercise this right, the Buyer should send an email to the company Otona-Sekai.Com.
The company Otona-Sekai.Com may share the personal information collected with any third parties of their choice involved in the supply of the products proposed. Such information is provided when necessary to the performance of the services and is kept in strict confidence.